Geek Squad Complaint - Ripped off helpless people
ARLINGTON, WASHINGTON -- To start it off, I was infuriated with Geek squad. After studying computers at home for 15 years growing up with my father being an IT annalist, and working with them in vocational school for 2, I know my stuff quite well. I went to visit my mothers friend, at that point I didn't bring my wireless card for my laptop considering they didn't have internet. She shows me her new laptop, considering it's her "Very first computer" that she has never used in her life, I decided to check it out. I look at the desktop first off, I see 15 different anti virus software, including norton (expensive) McAffe, and a whole bunch of other bogus software, as well as diagnosis programs, ad-aware, spy ware protection. My knowledge of computers, you only need one of each. Looked more, found more useless stuff. Then I finally asked, "Why do you have all this stuff downloaded on here and who installed it?" She said "Geek squad did. They told me I needed all of these things and they said if I didn't download it my computer would not work, so for a few hundred more they installed all of it." Just proves to show you all that they target people that know NOTHING about computers and they take advantage of them WAY OVERBOARD. If you know about computers like I do, and you really want to see what Geek Squad does and you want to point out in the end everything they did wrong, well, they're the best people to call out. DON'T CALL GEEK SQUAD!