Time Warner Cable Complaint - Intermittent service/connectivity issues
BEREA, OHIO -- I have been having off and on issues with lack of Internet connectivity/intermittent signals ever since I established my current service with what was then Adelphia Cable in June of 2005. In 2007, Adelphia was taken over by Time Warner Cable in my area. I continued to have off and on problems with lack of Internet connectivity. In May of 2010 I decided to switch my AT&T telephone service to Time Warner, so I have all three services (cable TV, Internet, and telephone) on one bill. Sadly, since I made the switch, I have had more problems than ever with lack of connectivity, as well as lack of telephone service when the Internet is down. (Also, I lose some of my digital and HD channels on the cable TV when the modem signal is intermittent.)
I had Time Warner technicians out to my house a number of times since. One technician determined that it was an outside line problem (at the main line on the pole) that was causing the intermittent signal to my phone and cable modem. The technician put a new splitter in the basement, cleaned up and tightened all of the connections inside and outside the house, as well as the cable from the house to the pole. Last time the tech was out, my cable modem and phone worked fine...for a little over a week. Now I'm getting intermittent signals again for most of the day and part of the evening. I am sick and tired of having my phone and Internet not working. I'm just glad that I have a prepaid cell phone as a backup, so I can get my messages from my land line.
I am switching my telephone service back over to AT&T in a few days...and I'm also switching my Internet service to them as well. I was able to get a package deal from AT&T which will cost me about $60 a month for the Internet and the land line. At least AT&T service has been reliable for me in the past, unlike Time Warner Cable. (I will still have my cable TV service with Time Warner, though. I rarely had problems with my cable TV.) How I see it is, AT&T has more experience with telephone service, and Time Warner has more experience with cable TV, so at least I will have reliable service again.