Lowe's Complaint - Never Have Lowe To Install Your Storm Door - Never!!
MORGANVILLE, NEW JERSEY -- I purchased a storm door from Lowes and had them installed the door, big mistake ..... period! After individual took the measurements we went to order the storm door, the salesperson said that measurements cannot be right for a double storm door, they sent a another person, and I order the door, the "kid" that installed the door took almost four (4) hours, when my husband checked the door - we couldn't believe Lowes use installers who doesn't know how to install a simple storm door,
1. you can see through from the bottom of the storm door
2. after you turn the locks on you can push the door open
3. he never drill a hole to secure the double door
4. on a windy day the door rattles
5. trims are loose
We contact Lowes, someone came over (June 14/10) and tried to fix it, but, couldn't, he told me he will have to re-order a few parts and that will take one week, two weeks after someone called and set up an appointment to come over the following Thursday, they never showed. I called Lowes and they told me they were sorry and they are still waiting for the "part", just called Lowes again (July 14/10) and was told "not sure what happened, I'm very sorry, but, for some reason your parts were never ordered, but, my manager will make sure its ordered and we'll take care of it" THANK YOU VERY MUCH LOWES