AARP Medicare Complete through Secure Horizons Informative - Stay with REGULAR Medicare!!!
SALT LAKE CITY, UTAH -- I am in the medical field and do all th medical billing for a very busy surgical and therapy center. AARP Medicare complete "CLAIMS" to follow all medicare guidlines, yet there is not one claim that they process correctly. They do not follow medicare guidlines, they do not recognize modifiers that Medicare requires on their billing codes, they do not cover the services Medicare covers and no one in their customer service department nor claims processing department even reads appeals when they are mailed in. Our facility has no choice but to refuse any patient with this medical plan due to excessive amount of appeals we are having to submitt. This plan is NOTHING bUT A JOKE and missleads these people who have no idea how the medical insurance industry works. DO NOT SIGN UP FOR THIS PLAN, stay on regular Medicare. TRUST ME, they pay your claims and you will NOT have the hassel that members of this plan are going thru. Imagine getting therapy, then in the middle of your care, you are cut off because your doctors office is not getting paid; therefor you will not get the care you need to get better. Then you call customer service(only to speak to someone out of your country) about medical services provided(in your country) and they read you some script of their computer screen stating "that should have been paid, we will reprocess it", THEN DENY THE CLAIM AGAIN FOR THE SAME REASON THEY DID INITIALLY 3 months later... DO NOT SIGN UP FOR THIS PLAN, if it a nightmare for your doctor, then it will definitely be a nightmare for you someone who does not deal with BIG MEDICAL on a daily basis!!@