Dormia Mattresses Complaint - Don't buy a Dormia Mattress
We bought a Dormia adjustable latex mattress 11-2007 and by 11-2009 is had lost all support where we sleep. It was like sleeping in 2 ditches. So I sent in a warranty claim with pictures.
Here are the 2 responses from Abby at Dormia -
response 1- The warranty claim you have submitted was reviewed and has been denied for a replacement mattress. This claim was denied because based on the photos you submitted your warranty is void because the mattress is stained. The warranty states “This warranty is void if the product is found to have been tampered with or misused by the purchaser beyond reasonable wear, shall not apply if the product has been physically damaged intentionally or due to accident and/or neglect; including burns, cuts, water damage, mold, stains, or is otherwise abnormally soiled or unsanitary”.
Response 2- It is wise to cover your mattress with a mattress cover, most sales reps recommend their customer's purchase a mattress at the point of sale. Especially since the warranty clearly states stains void the warranty.
Classic Brands will not be offering any refunds. You are free to take any further action you feel are necessary.
FYI -There is a slight yellowish stain on one side about 4 inches wide - probably from sleeping with wet hair. Thats it no damage, abuse, misuse its only 2 years old.
Be warned they will not honor the 20-year warranty!!!!!
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