Badcock Furniture South Tampa Complaint - Poor Management
TAMPA, FLORIDA -- Recently, I purchased a Sofa at Badcock Furniture in South Tampa. It took a few days for the store to receive the Sofa from their warehouse, and when I went to pick it up, it was covered with plastic and a form of paper to shield it from dirt adn damage. I took it home in my friends pickup and when I got home, I removed some of the plastic and noticed that there was a rub mark and a tear to the fabric of the sofa. I took it back to the store, and the sales lady took it back without any issue (though she did say that she thought it may have been damaged and it did not surprise her that I had to bring it back). I asked if they would include free delivery for the reorder as it was the companies fault that it was damaged. She had to check with a manager. A manager called me back about an hour later, and said that they could not give free shipping, as they did not know whether I damaged or they did. This manager was not kind in her tone, and was very distrustful of me. I finally decided to cancel the order, and told her so, and only after this did she relent to deliver the couch to me. Overall, I had a very poor experience ad Badcock and would never go back there for anything again, nor would I recommend it to anyone. There are plenty of good furniture stores in Tampa...Badcock should be near the bottom of the list.
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