Airshoeline Complaint - No Returns! - Nike Shoes

Review by Pippic on 2010-07-14
NO RETURNS! They will NOT give you an address to return your shoes. Website says there is NO RESTOCKING FEE-yet this is the ACTUAL reply I got when I tried to get a shipping address for an exchange.

"if you would like to return the shoe and exchange for the big one, you will pay for the reshipping and restock. on your behalf, it is a huge cost for you. you keep the shoe to your friends or resell it to others."

I have sent 5 more e-mails and still there is no address. This is the 5th email I sent "Give me the return address for the shoes I've purchased. Now." and their reply-"Thanks for your support. We would you make you a coupon of 15$ if you are ready to place the order. as for that small shoe. we processed your order according to your order infor(size 7) please feel free to check your order infor. Thanks for your cooperation. (I can buy another pair for $15 off!?) But no address to send the size 7's to. The phone # is not toll-free and would cost me to call China. Their responses are slow and avoid giving out any information for returns as they try to stretch out the 7-day-"return" policy. The Nike size 7 fits me perfectly in the stores, why would their size 7 be way to small? Are they knock-offs? Fakes?

DON'T buy from these people as there are NO returns and NO exchanges and incorrect sizes.
Comments:2 Replies - Latest reply on 2010-07-14
Posted by Alain on 2010-07-14:
As you've just found out, it's not a good idea to order shoes online from China. It's a lot better to go to a local shoe store (or order from a known, reliable catalogue or seller) and pay a bit more.
Posted by Pepper on 2010-07-14:
is it a good idea to order anything online from china?

personally i'd suggest zappos myself cos they have free shipping - including free shipping on returns too. they may even have the same brands you're seeking.

however ... "now" - personally that word makes my skin crawl when used with demands.

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