Lowe's Home improvement Complaint - Check Your Installation
HEMET, CALIFORNIA -- When we purchased our new sliding door from Lowe's Home Improvement store, we paid Lowe's for the door and also paid them for the installation. We were in residence when the door was installed and assumed the contractor who installed it (Lowe's contractor)was doing it correctly. On April 24, 2010, our home was broken into when we were away through that same sliding door installed by Lowe's contractor. Upon looking at the door, we (the police officer, ourselves and our neighbor) observed that the entire locking mechanism had been pulled free of the door jam. We also observed (since the lock was still intact)that the screws put into the locking mechanism were 1-1/4 inch in length. We contacted Lowe's and were told that they only installed what the manufacturer sent with the door. Well we contacted the manufacturer and were sent the installation instruction sheet calling for #10-3 inch screws to be installed (via email). We then contacted Lowe's again and sent them the email sent to us by the manufacturer. They told us it was not their responsibility but the installers. I pointed out that we did not purchase the door from the installer but from Lowe's, nor did we pay the installer for the installation but paid Lowe's. The bottom line is that Lowe's will not take any responsibility and when we did contact the insurance companies (2) for the contractor (who's name we have) one said they could not honor the claim because the door was installed after they had dropped insurance on the contractor. The other insurance company said they could not honor the claim because the breakin happened before they insured the installer. I have written numerous letters and made numerous phone calls to no avail. I even wrote directly to Robert Niblock, CEO of Lowe's twice with no reply. I would admonish those of you out there who purchase these types of items from Lowe's to be very careful to check their work. Also if their are any of you out there who have purchased a sliding door from Lowe's Hemet, California, in the past two and a half years, you may want to take a careful look at your installation.
More Reviews on Lowe's Home improvement: