Alamo Complaint - Do not trust Alamo - they do not honor on line reservations!
We had confirmed an Alamo sedan one week rental in Cabo San Lucas the week of June 25/2010.
When we arrived at the counter we were informed that our rate - as printed on our on line reservation was incorrect. We had an online reservation price of $310 for the week. At the counter they insisted it would be $570!!! They claimed we had to have all sorts of insurance etc. They did not care what the online reservation said.
I told them I would never rent from Alamo again and that I would spread the word about how dishonest Alamo was and how it does not honor its online reservation pricing.
I walked to a competing rental office next door and was promptly offered a similar car including all mandatory insurance for $280/week. when I told them what Alamo had done they said it happens all the time at Alamo and they get many people walking next door!
I sent an email to Alamo corporate headquarters complaining about this and offering them the opportunity to make this right and have yet to hear anything back.
DO NOT TRUST ALAMO!!!!