Genworth Health Insurance Complaint - Jumping thru hoops - In home health ins
RICHMOND, VIRGINIA -- Since the seventies, I have paid monthly premiums to Genworth Health Insurance hdqs in Richmond Va.
I asked the agent was he ABSOLUTELY certain Genworth providing in home house keeping if I became unable to do this. The agent assured me many times on his honor that they did and it said so in the Company Statement of what they provide.
In 1996 I fell and broke my trochanter a bony stucture on my left femur.
I have had periodic ckups since with my Orthopedic Physician
Now the left leg has begun to give me pain when it is stressed I cannot walk very far and CANNOT do my housekeeping. I called genworth and asked them what was required to file a claim, rmember I was assurred by an agent I would receive assistance. the Co said I had to have a ckup by an RN and a statement from my Orthopedic Physician.
The RN finally came and gave me a THREE HOUR EXAM and she assurred me she would without a doubt recommend I recive in housekeeping help!
My Orthopedic Physician also wrote I needed ADL (assisted daily living)
I made this claim in March of 2010 it was Julu and I had heard nothing, in the meantime my hip area was more painful. Finally, two days ago I called Genworth and couldn't believe how insulting and rude all the people with whom I spoke were.