Sony Electronics Inc Complaint - Bravia 52" LCD Panel failure
I purchased a KDL 52 inch Sony Bravia 17 months ago. After 14-15 months I noticed digital lines on the screen. Called customer service and was told to try a software fix. That did not help and they had me pay for a Sony authorized tech to check it out at a cost of $135 dollars. The Tech took one look and said he knew what the problem was and has seen it in other Sony TV's. It needs a new LCD panel at a cost of over $2500. I only paid $2000 for the TV 17 months ago. I contacted Sony customer support again and because it was out of warranty they could not help with the repair. They did offer to sell me another TV at ~25% discount from what I could purchase it on-line. They wanted me to pay another $1500 on top of the $2000 and I would get to keep the old TV. My other choice would be to pay for the repair since it was out of warranty.
Sony you should be ashamed of yourself for trying to squeeze your customers into buying another TV. Did I mention that I have one week to make a decision or the offer is rescinded. The LCD was advertised to last for 60,000 hours, that is 2,500 days or almost 7 years running. I'm sure in the 17 months I had the TV I put less than 2,000 hours on it. Sounds like fraud to me and Sony should be held accountable for selling faulty LCD panels. Sounds like a class action lawsuit just waiting to be filed. One more former Sony customer that can't wait to tell people never ever buy another Sony product.