DirecTV Inc Complaint - DirecTV BIG FAN to BIG DISAPPOINTMENT
Before I start, let me say that two years ago I was a FAN of DIRECT TV. They were responsive to my needs, they rebated lost service time equitably, and they actually wanted to keep me as a customer and showed it. But have things changed!!!! I have so many recent complaints; it's hard to know where to start. But let me begin by saying that DirectTV considers me a LOYAL CUSTOMER. That's what my bill says; that's how they address me in their emails; etc. etc. I've been a LOYAL CUSTOMER since 2004 and pay $146.57 monthly for my service (not counting the NFL service if I choose to order for another $300.00 or $49.99 a month for six months which will make my monthly bill close to $200 a month. That's for the premium service (they no longer offer) and one HD TV and two non HD. --what a customer. For some time now, I've paid $10 a month for HD service. Yet now DirectTV is offering Free HD SERVICE FOR LIFE FOR NEW CUSTOMERS BUT NOT FOR LOYAL CUSTOMERS. Isn't that a joke? Oh and by the way, for the second time in less than a month, I have no HD service. I lost it early yesterday and they can't even send anyone over to fix it until July 23. Plus when I lose my HD service, I lose the hundreds of hours of recorded program on my DVR. The same recorded programs I'm paying the $146+ per month for. And last time it went out, I got a $20 rebate for lost service for 6 days, hours on the telephone, and hundreds of hours of recorded programming. IS THAT RIGHT? I can't believe how much DirectTV's customer service has fallen, but I'm going to be shopping for another service. This has become a joke.