Old Navy Informative - Old Navy Employee Perspective
This is just to inform you on some of the issue you all are having at Old Navy.
employees on the sales floor: if it is not Christmas season or back to school season, you are not going to find many employees on the sales floor because it is not as busy. I understand you may need help on the floor with something, and I agree with your complaints. but DO NOT catch an attitude with the employee you do find because that just frustrates us. it is not our fault that there is nobody on the floor. DO NOT ask somebody who is on the register to come help you, they can't leave the register area. normally you should ask the person in the fitting room because it is easier.
small amount of cashiers: I agree 100% with your frustration because I get frustrated. there has been times when I was the only cashier for 2 hours and customers catch an attitude and yell at me like it is my fault. you just have to be patient because sometimes people call out and sometimes the managers just don't schedule enough people. if you think you are getting impatient, so are we.
false advertisement: I'm sorry but this is just your issue that you don't want to admit you are wrong. when you see a sign that says $10 shorts. right under it will tell you the original price and the style of shorts. DO NOT get angry because you didn't read the sign and you are coming to me with a shirt thinking it is $10. me being the person I am, I'm not gonna argue with you. either get it or leave it there. you have to understand some customers will pick up items and put it back anywhere so don't just pick things up because you see $10. you have to READ. please don't catch an attitude with the cashier, it is not their fault.
Return/Exchange policy: okay let me tell you. you can return anything for exact money back on your credit card, gift card, or cash with a receipt within 90 days. if your receipt is expired, or you don't have it, you are not gonna get direct money back. the only exception is if you paid for it with a credit or gift card. point blank period. if you do not have any of those then you will receive a merchandise certificate or mailed certificate that you can only use at Old navy. thats it. Exchanges are different. you can do an even exchange for the SAME TYPE OF ITEM. you cannot exchange denim jeans for khakis and expect it to be an even exchange. you are gonna have to pay the difference. if you don't have the receipt or credit or gift card, I don't care how much you paid for it because you have no proof don't even tell me because we cannot do that. so if it is not the same item there may be a difference that you have to pay or that you get back.
online returns is very simple. just an online return and we cannot do exchanges with those.
discounts: we cannot do 2 discounts on 1 transactions. the system will not let us do it. so you can't use your 20 reward card and 10%off on the same transaction. it won't go through. and you cannot bring an item back in the store that you have already bought to get a discount on it. thats being very cheap and I hate when customers try to do that. we as cashiers will get in trouble for doing that.
messy stores: you have to realize that customers come in there all the time. I know at my store we are always busy at night and sometimes we don't have that many employees to clean the store at night. my store closes at 9:30 and we don't get out until 11. so realize we do not want to be there til 11pm cleaning a store but whatever we can get done, we do it. I can see if the store is constantly messy every time you come in.
so you pretty much you cannot blame the associate for things wrong in the store, because majority of the time it is not their fault and they cannot do anything about it. the managers are the ones you need to talk to.