J&R Galaxies AKA bpbpusa.com Complaint - Really bad customer service
I ordered an item from J&R Galaxies AKA BPBPUSA.com through Amazon.com. About 3 weeks later I realized that I still had not received my item, so I checked Amazon.com for my order from J&R Galaxies (bpbpusa.com). It looked like my item had been returned to them because J&R Galaxies had chosen to use the cheapest possible method of shipping through USPS and without bothering to check whether I could receive that delivery in my area.
Well, I can't receive USPS deliveries in my area. So the goods were returned to J&R Galaxies. Without contacting me to see if they could fix it or ship the item again J&R Galaxies simply refunded ONLY PART of the amount that I paid and told me that if I wanted the item I should order it again and pay full price again for it.
When I contacted J&R Galaxies back to tell them how dissatisfied I was with their service and try to ask them to make it right they told me this: "Our job is to mail the item to the address specified, if the address is
wrong, the deal is off." This is a ridiculous policy that J&R Galaxies claims is an Amazon.com policy. I doubt that Amazon's policy is to not try and work with their customers and make sure they are satisfied.
After receiving the previous response from J&R Galaxies (bpbpusa.com), I followed through on my right to evaluate their customer service through Amazon.com 's feedback page. I posted negative feedback for J&R Galaxies (bpbpusa.com) because, obviously, they didn't care about their customer service.
After I had posted my feedback I received an email threatening to report me to some unknown website badcustomer.com. The following is the email I received from J&R Galaxies (bpbpusa.com) NOTE: No spelling, misspelling or grammar has been altered:
"We saw your negative feedback.
It is unfortunately to see you abuse the system without listening
We executed to the policy, automatically, and communicated to you
all the way. You never get the emails, but we provided the proof to you,
but you still blamed us.
In our transaction, we refund your money automatically, without
your request, step by step, we followed the policy.
Again, it is Amazon policy specifically require seller to only mail
the item to the address specified, and DISALLOW seller to mail the item
to another address if requested by the buyer, to avoid fraud. It is as
simple as this.
Cancel the order or "the deal is off" is the decison made my
AMAZON. If you need it, update the address and place another order.
Why you blame the incorrect address issue on the seller? Why did
you blame the seller on your mistake? The seller neve rmake a cent, and
donated or lost $0.6 in this deal, because when you paid Amazon, and
when we refunded you the money, both ways, we have to pay Amazon the
close fee of this item, it is NOT REFUNDdable.
Got it. To be fair, please remove your negative feedback, or we
will report you to www.badcustomer.com
to be fair.
Do not abuse your review power! Because your mistake, we loss mony
This is probably the most pathetic attempt I have ever seen to do customer service repair... ever. If J&R Galaxies (bpbpusa.com) wanted positive feedback they should have simply offered to fix their mistake in the first place.
I will never again do business with J&R Galaxies or bpbpusa.com and I recommend that you should not either.