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Progresssive Direct Compliment - Progressive took care of me

Review by miss415 on 2010-07-14
MAYFIELD VILLAGE, OHIO -- I've been with Progressive for about 3 years and was grateful when recently found myself locked out of my vehicle. I used to have AAA Road Service for lockouts but forgot to renew & didn't realize it until I was actually standing next to my car locked out. I had to call information for their phone number to see if they could help me. I didn't have any of my policy info and it turned out I was NOT Covered. The representative said she'd be happy to add roadside assistance to my coverage & just add $7 to the bill next time I renew (every 6 months) and disbatch help to me right away. Help arrived in 40 minutes and unlocked my car. Thankfully, my keys were in my purse where I put them before absentmindedly deciding to leave it in the car!
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