Wells Fargo & Company Complaint - Wells Fargo Dealer Services- Rude, Heartless, And Harassing!
SANTA ANA, CALIFORNIA -- I bought a car for my daughter last April. Wachovia was the original loan company, but Wells Fargo ended up taking over the loan and since then we have had nothing but trouble.
My daughter lost her job and started collecting unemployment which was less than her normal pay. She fell behind a bit on her car payments, and the harassment started. As of right now, she is only a month past due, with a payment in the mail as we speak. The collections department over at Wells Fargo has done nothing but call me at home and at work, harassing me about the payments, even though my daughter made it clean not to call me at work.
My daughter sends what she can, but they are not understanding of the situation and the economy. They demand they get their full payment within the week or "further actions will be taken". They have also told us our less than minimum payments are "unacceptable", yet they have no problem cashing them...
We are doing what we can to get this caught up, with no help from them whatsoever. We have asked for a deferment on the bill - DENIED. We asked if they could refinance the vehicle to help us lower our payments - DENIED. Of course they wouldn't want to lose the 10.25% rate they have on us!
I have never dealt with a loan company that is this cold, rude, and unwilling to help. I definitely give them an F for customer service. I strongly advise anyone in the loan market to AVOID dealing with Wells Fargo.