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Hoover Company Complaint - Designed to fail and a worthless warranty - Hoover vacuums in general
Hoover vacuums in general - Complaint
Thinking it was a quality product I bought a Hoover; within 3 months the brush roller had broken loose from it's cheapo plastic guides. Since it has a THREE YEAR warranty I took it in to be fixed. Imagine my surprise: the roller brush is specifically excluded from the warranty! The repairman told me that since they moved to China (!) they don't honor their warranties any more. I'll NEVER buy a Hoover product again.
Comments:
Posted by GenuineNerd on 2010-07-15:
Ever since Hoover left North Canton, OH, the quality of their products have gone downhill.
Posted by Venice09 on 2010-07-15:
GN, do you know if it's true that they no longer honor their warranties? Is that legal?
Posted by bcd on 2010-07-15:
Which part was actually broken? The brush, or the plastic tabs that hold it in place?
Posted by Helpful on 2010-07-15:
bcd brings up a good point. If the part, itself, isn't broken they may cover it.
If you're going to replace it, look at a Dyson. I really like their design.
If you're going to replace it, look at a Dyson. I really like their design.
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