Wells Fargo & Company Complaint - On-line fraud not as dangerous as Wells Fargo's fees....
Earlier this year (2010) I started noticing withdrawals or charges being made to my checking account by someone in Chicago, IL (my account was open in Orange County, California and I now live in Detroit, MI). Since I review my checking account daily I didn't hesitate and called into Wells Fargo and they recommended I close that account and open up a new one to avoid any further fraudulent activity and that they would be closely monitoring my account for any further suspicious activity. That being said, a few days later I recheck my on-line account and see that more charges had been made to that original account from Chicago and that the account hadn't been closed and, sadly enough, Wells Fargo wasn't monitoring my account as they indicated they would be.
Placing another set of calls and after being on hold for over an hour and a half to get to the right individual, the on-line fraud prevention department again recommended I close that account (which I had already done, but was told it had been reactivated by me at a branch.....which is impossible because there are no branches in Detroit Michigan for me to even think of going to one). That being said, they reclosed that account and sent me a letter of apology indicating to me that they had made a mistake during their merger with Wachovia and the problem was resolved.
Well, a few months later, I come to find that Wells Fargo is trying to charge me a $15 monthly service fee on that original closed account that was closed twice (and which the customer service representative said I reactivated) because I am not making any automatic withdrawals to my savings account from that closed account. To add insult to injury, the customer service representative tells me that she can "kindly" reduce the charge to half since it was not my fault.
Not only that....all the automatic withdrawals I had set up to my original checking account overdrew my account during that transition phase since that "closed" account didn't have enough funds and the customer service reps angrily told me that it was my fault I had no money in the account (well, duh....the money had been transferred to the other new account). Should there not have been a 2 month transition period or a link between those two accounts to make sure automatic withdrawals that had been made for such a long time were covered? Especially because I'm told over the phone that the account number can't be disclosed and that I had to wait for my paperwork from the bank to arrive in the mail. How was I supposed to change automatic withdrawal account info without an account number? Nevertheless almost $100 in fees for Wells fargo's mistakes I had to pay ... and Wells Fargo gets off with an apology letter.
Horrible service and horrble system where the customer has to pay for the company's mistakes!