Sears Complaint - My Kenmore stainless steel refrigerator with filtered water and ice on the door
LAGRANGE, GEORGIA -- I bought my Sears side by side stainless Kenmore refrigerator last July with filtered water and ice on the door. I spent more on this one appliance than I have ever spent on any appliance before (and they lasted 20 years) It is still under warranty. I have had two issues with the refrigerator. The first thing that happened was the ice maker went out. Now the whole cooling system has gone out. I lost several hundred dollars in food items including a 22 lb turkey. When I called Sears for repair I was told that it would be the 23 of July before they could even come out and look at my refrigerator-a full two weeks. Needless to say that in the middle of July with 100 degree temperatures and no refrigeration, I am not a happy person with my "new" refrigerator that has water and ice on the door. When I asked Sears to replace this refrigerator, I was told that they could not do so and was offered a six month extended warranty. They say that I must have 4 major occurrences of malfunction in one year for it to fall under the lemon law. Does that mean that I must loose thousands of dollar in food before they will do anything. They obviously do not care about good customer service and are only interested in selling the products and hanging the consumer out to dry. They do not want to stand behind their products which in my case was a bad refrigerator. I spent over the last year several thousand dollars with Sears with the purchase of one riding lawn mower and one push lawn mower, refrigerator filters, and a refrigerator. Obviously this will be the last dollars I will spend at Sears and I will be writing my reviews on any website that will allow me to do so.