Intown suites Complaint - Intown Suites the worst place to stay
DALLAS, TEXAS -- To: Intown Suites HQ
On July 10th, I arrived in Dallas, I checked in the BrookRiver Hollow Intown suites and asked for the first floor room since I have a surgery a few weeks ago and Doctor has strict order not to lift heavy objects and physically I can’t walk for too long. I had a hemorrhoid surgery.
Mark Self, the manager said there was no first floor room. I asked again the next day and he said he will ask his manager (later he said there is no manager above him, so watch out they use this to lie). I asked the next day and he said there were two rooms on the first floor available and I said I want the 121, he said it's dirty, I said please call me when it's ready, he never called me. He was out on Tuesday, I asked Joe the sub manager, he said ask Mark. On Wed am, I asked Mark again, he said he will. Then Wed pm, I asked when, he said no, I have to wait till Sat when my week is over. I told him I had surgery and I can’t life groceries to my room, on the third floor.
On Tuesday night, the elevator broke down, many heavy people strained on the first floor can't get to their rooms. I had to climb three flight of stairs. As the result, my body has injured because lifting heavy objects such as, groceries, gallon water etc
I am writing to complain that I have asked for the first floor room from day one (sat) and Mark Self the manager has given me hard time and intentionally not respond to my request when the first floor rooms are available the following days. As the result, my body has suffered injuries because lifting heavy objects such as, groceries, gallon water etc. and doc has strict order not to lift heavy items.
I confronted the manager again today and asked the room 121, he said the room is still not ready. Something needs to be fixed. He lied again. He asked me to leave, I said no, I paid for the whole week, you can't ask me to leave. He said then you can't stay next week.
I want to let you know that this is the kind of management you will encounter and got stuck.
Company Response on 07/15/2010:
We certainly regret not having a first floor room sooner. However, as you are aware, we did offer have one available this morning and offered it to you. The offer still stands. It is certainly our desire to work this out amicably.
Our Market Manager will contact you shortly to discuss the matter further and hopefully get the issue resolved.
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