Federal Express Corporation Complaint - Fed Ex Admits they Damaged Item but Refuses to Pay Cllaim
HILLSBORO, OREGON -- We just recently signed up online and on the phone with Fed Ex for a business account to ship our merchandise via fed ex. We were asked lots of questions when we signed up but were never informed that Fed Ex has a policy of NOT paying for anything breakable shipped through them. We shipped a $700 framed print (not behind glass) and the customer complained that the frame was broken. We had Fed Ex schedule an examination of the item and then they repackaged it and sent it back to us. They sent us a letter saying there was "no visible damage" to the item. When the package was returned to us even the delivery person admitted that it looked like it had cartwheeled down the highway it was in such bad shape. Fed Ex did not rewrap the print in it's original packaging or put the peanuts back in the box - they simply dropped this large framed print in the box - put two piece of tape on the lid and shipped it back. One whole corner of the box was missing when it got back to us and the frame was completely demolished having broken off in all four corners and chunks of the frame was missing. When we complained to Fed Ex they ADMITTED that they were responsible for the damage but refused to pay the claim since it was considered "art" and they will not pay to replace "art". We were never informed of their policy and when they did send us a copy of their policy it states that they do not pay claims ON PRETTY MUCH EVERYTHING you can imagine - the list was a mile long. So Fed Ex CHARGES you to buy extra insurance to cover your item and then refuses to pay the claim based on this "hidden" policy which makes it possible for them to get out of paying a claim for any item you ship with them. They offer to pay a maximum of $100 but that will not even replace the cost of the frame so I'm out $700 and the Fed Ex people just rip people off selling them "insurance" when they know they don't have to pay for any claims submitted. They readily admit damage but then turn around and refuse to pay for the damage. I will NEVER use Fed Ex again and intend to make as much noise about this as possible. Fed Ex petitions people for their business but never tells them that they will be charging them for insurance that they will not pay - they have quite a racket going for them. Can you imagine the millions of dollars Fed Ex collects in "insurance" and then they refuse to pay claims. SHAME ON FED EX - their company should be shut down for mail fraud! I have pictures and have documented everything so if anyone wants to know more just let me know. I intend to notify every newspaper across the United States and every business about their scam. Go with UPS - they honor their insurance claims.