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EXPRESS SCRIPTS Complaint - EXPRESS SCRIPTS WORST EVER MAIL ORDER COMPANY

Review by idyfrank on 2010-07-15
PHILADELPHIA, PENNSYLVANIA -- I am a member of a State Teachers' Retirement System and as such am stuck with Express Scripts for mail order Rx's They are absolutely the worst such company of the four with which I have had prior experience, to include Merck Medco, Advance Rx, and Caremark. They are unable to process new Rx's expediently and sometimes not at all as in my case just now. I had the doctor fax 3 Rx's on 29 July 2010 to ES and still today, 15 July, have received nothing. I was told today that two of my Rx's got held up by some internal glitch after they took 15 minutes in locating them...Matt took care of me today and expressed any lack of interest in an expedient resolution to the problem and simply passed the buck to the pharmacy from which I may or may not hear...Still no resolution...
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