A & E Factory Service Compliment - Repair well done in California
Whirlpool side by side refrigerator, ice maker stopped working. I called my Whirlpool warranty service and they put me in contact [transferred me immediately] with A&E factory service to make an appointment for repair today between 1 and 5pm. I am in Santa Clarita California. A&E made an appointment, called the day before to remind me, the repairman called when he was 20 minutes away. He just left 7/15/2010 3:30PM. He explained how the ice maker worked to us, he identified the problem quickly [broken part], he showed us the part.
The repairman had a replacement part on his truck and installed it. He did not leave the freezer open long, cleaned the ice maker parts that did not need repair and completed the repair in just over 30 minutes. I was very hesitant about using this repair service after reading all of the poor reviews. I felt it necessary to add my 3 cents worth when they did such a good job. I will ask for this technician if I need repairs in the future.