Motel 6 Complaint - The Letter I Sent About Williamsburg Location
WILLIAMSBURG, VIRGINIA -- Thank you for your reply to my partner concerning our stay. Your sincere apologies are NOT something that I would have expected from you if you had expected us to stay at your establishment again....or for that matter, refer friends to your location. If I had another option to go to, I would have GLADLY transferred and asked for a refund.
As a new and inexperienced motel owner( I believe), you should KNOW that:
1: Bed linens are changed EVERY day, unless a notice is left by housekeeping, asking if WE can wait a day or 2. They are changed at OUR leisure, not yours. Please do NOT use blankets with burn holes on them.
2: If you are going to paint the front door, wait till it dries, to prevent us from muscling it open and ruining a fresh paint job.
3: Do NOT leave exposed wires where the fire alarm is supposed to be. At LEAST seal up the wires. and supply a portable fire detector for the room. This is a FEDERAL LAW, that ALL hotel/motel rooms be equipped with fire alarms and a map to the nearest exit(which was ALSO not provided).
4: Shampoo the carpeting occasionally. This way, someone won't step into a shower or bath and turn the water a muddy brown.
5: You advertised a pool. It was 103 degrees when we left. NO POOL. Don't advertise one if you can not supply one.
If this is a franchise, and I firmly believe it is, then I will contact the National headquarters of Motel 6 and explain our reasons for our dismay at the room that we occupied. A simple apology is NOT enough, I believe. We did NOT receive superior service, for which you strive. I am also forwarding a copy of this letter in to Olivier Poirot, CEO for Motel 6. Thank you and have a nice day.