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Dick's Sporting Goods, Inc. Complaint - Worst Store Ever - Mountain Bike
Mountain Bike - Complaint
HOT SPRINGS, ARKANSAS -- Dick's has the worst customer service of any store I have been to. I recently bought a bike there that broke the very first time I rode it. They DO NOT take returns OR EXCHANGES on broken items they sell. They act like it is your fault for not buying their bogus warranty for an extra 60 dollars. DO NOT buy anything from here that is remotely expensive because once they make the sale THEY DON'T CARE.
Comments:
Posted by clutzycook on 2010-07-15:
I'm guessing the bike comes with a manufacturer's warranty. Give them a call and see if they'll help you out.
Posted by jktshff1 on 2010-07-15:
How recently?
Posted by Ytropious on 2010-07-15:
Broke how? Did you buy it built or did you build it yourself? I have a hard time believing a bike just breaks day one, bikes don't tend to break unless you're trying to do tricks or something. I've had my Schwinn mountain bike since I was 12, bikes just don't "break". I'm guessing Dicks sides with me. If YOU break it, why should they take it back? Contact the manufacturer.
Posted by Helpful on 2010-07-16:
I have some of the same question as those above, mostly agreeing that Dick's would have no responsibility to take it back. Sometimes these extended warranties are a way of the retailer telling the consumer what they WON'T do unless the warranty coverage is purchased. This isn't necessarily bad, and it definitely doesn't make their warranty coverage "bogus".
Hopefully the manufacturer will be able to help you with the problem. Let us know.
Hopefully the manufacturer will be able to help you with the problem. Let us know.
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