Home Depot Complaint - Pathetic, inconsiderate and definitely unprofessional
CALIFORNIA -- We ordered a free standing range and a microwave to go on top from home Depot...On the day of the delivery July 10, 2010.
On the day of the delivery the delivery people came, introduced themselves, and started to get to work removing the old appliances. They decided to remove the door and in the process scratched it…At this point being thrilled to get my new appliances I thought Ok, no big deal accidents happen, I guess I can tough up the scratches. Then I went out to the garage to pick something from my car while they were working. On my way back I looked at the appliance (Gas Stove) that was to be installed and noticed a big dent on the side. On closer inspection I realized that there were scratches on it as well. At this point I asked the delivery people, hold on what’s this and at what point were you going to tell me about the damage? No answer. I guess they were just going to install it without telling me. At this point they recommended I talk to your customer service, which we did and tried to explain the situation to them over the phone. We kept on being transferred from one person to another. Not getting anywhere after being on the phone for a good half an hour if not more my wife asked them about what’s going on and what is so complicated about getting a new appliance when you pay for it. No answer. I must mention at this point, that there were no apologies or concern for our situation, if anything my wife had to experience rude attitude from the other line. At this point my wife was literally in tears since her parents were coming in from out of state to see our new place and now with the possibility that we will not have any appliances to even cook for them while they are here. At this point I had enough and looking at my wife and hearing the lack of concern or even an apology from your end decided to cancel the entire order. I guess Home Depot is too big a business to actually care about the customers of look if their services are satisfactory. They seem to have no consideration or appreciation for your client’s time and seem to be totally self-absorbed. they give you a window of six hours within which they will deliver so basically having the customer waste their entire day waiting for a defective and sub-standard appliance, and then have the nerve to suggest that it is standard practice and that the client should be more considerate. Obviously after exhausting ourselves trying to resolve this inconvenience with your customer service (have serious questions about even calling them that) and not getting any straight honest answer or help from them, you guys left us with no option but to cancel that order.
To sum up my experience with Home Depot, this is my conclusion; wasted my time, had my credit run for no reason, bought nothing and now have to waste more time come talking to their credit card people to cancel my card; not to mention the aggravation.