Cheaptickets.com Complaint - Do Not Use They Scam You Out Of Your Money!
I booked a room at La Quinta INN in Provo, UT through cheaptickets.com. I paid for 7 nights up front. When I arrived at the inn, I was given a room on the 2nd floor. I found out they didn't have an elevator. I recently had back surgery and couldn't maneuver the stairway.(they said a ground floor room was not available) Nothing on the website indicated that this hotel was not handicapped friendly! I called cheaptickets.com and told them I couldn't stay at the hotel. They said if I checked out I would risk losing one nights expense. I said I would deal with that later. I was told by cheaptickets to call back in the morning regarding my credit. Needless to say two days later I still cannot get my money back. I've called cheaptickets at least 5 times, I've been hung up on deliberately, told to call back, told that nothing would be reimbursed to me, that they needed to get the manager of La Quinta to O. K. the reimbursement. I told the supervisor at cheaptickets that I didn't have enough money to pay for another 7 nights at another hotel. I told that supervior that I might have to just spend the night in my car! She told me that I would have to call back on Monday.(it was currently Thursday!) Again, I asked cheaptickets to at least reimburse me 6 nights, they refused. Here I am, I had to borrow money to stay in a hotel for another 7 nights. I still can't get cheaptickets to do a damn thing! I recommend that you do not EVER USE CHEAPTICKETS. They are a scam!
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