Acai Optimum Complaint - Click to get free trial bottle & surprise they charge you $99.96-cannot cancel order even if you contact them within 2-5 minutes

Review by Raisins on 2010-07-16
I do not know if the Acai Berry works or not for I have not tried them but, I was very unhappy to click on a site that said "Click to Get A Free Trail of Acai Optimum and use exclusive promo-code "name given" to get discounted shipping"-upon clicking on this button and entering the promo-code I received discounted shipping with a small $ amount showing on the invoice for the discounted shipping- I was very happy that I would receive a free trail amount of the Acai but, when I entered my credit card # the printable invoice changed and showed a $99.96 charge and of course the $1.19 for the discounted shipping, I immediately called the phone # provided and explained that it should be a free trail offer and she said the offer had expired, I explained the advertisement said expires 7/16/2010 and today was 7/15/2010 and there was no indication of this expiration on any of the windows while placing the order, she said she could not help me that I was already charged $99.96, to which I requested of her to cancel the order and she informed she could not cancel for it was already being processed. I requested a supervisor after speaking to her for at least 10 minutes and the supervisor explained that she could not stop the order and that I should be happy for this was discounted and they were shipping me two bottles of Acai and would bill me ANOTHER $99.96 at the end of July.

I cannot understand how they advertise free when it is not and then do not honor their ad or cancel the order when you contact them within minutes of placing your order. I am very disappointed and again if it says Free you will Pay Double. A learning Experience.
Comments:9 Replies - Latest reply on 2011-06-02
Posted by Anonymous on 2010-07-16:
Raisins, thanks for posting this. I'm sure somewhere in the teeny tiny font of the terms and conditions there was a barely understandable sentence that explains, which allows them to do what they're doing and get away with it.

Someday I hope everyone realizes that free means free...and doesn't mean you also enter in your CC #.
Posted by Anonymous on 2010-07-16:
Don't hold your breath.
Posted by FlShopper on 2010-07-16:
Try disputing it with your credit card company. I don't know if they can help you, but it's worth a shot.
Posted by Buddy01 on 2010-07-16:
A couple of times I entered my information for a free trial of a product, but when my cc# was asked for, I immediately got off the screen without completing the transaction.
Posted by Pepper on 2010-07-16:
if you have to give your credit card number then they will charge you

don't fall for the "free trial" bull
Posted by DeuceODeuce on 2010-09-26:
Free does mean free. If there are terms and conditions they must be clearly stated at the outset. read FTC sec 251.1 par (2) (c).
also they do have a return policy of 14 days in they info that come with the product.
Posted by raven2010 on 2010-09-26:
These issues would go away if people would realize if it really is free, the company has no need for your credit card number.

People need to read ALL the fine print before just clicking on "send my free stuff"
Posted by Pepper on 2010-09-26:
but face it... we all know they are hoping to bank on using your credit card for a full purchase.

plus... don't forget most return deadlines... the counter starts ticking once the purchase has been made. so by the time you actually get the product you might only have a very short time to use it.

perhaps even too short to actually do a week trial of it.
Posted by Beverly on 2011-06-02:
I had a pop up on Acai berry free trial.Just pay for postage...Once I gave them my debit card no..I called the toll free No# to cancel this as I read the reviews later.I ran into every problem people wrote about.I talked to 6 people and was told it takes 2/3/4 hours from the time I put my order in.I already was 7 hrs sent the order was placed.They would not give me the billing name or address.I was told to call back with in that time frame.I even spoke to a supervisor who didn't speak english very well.Which added to my frustration.I called my bank and had to cancel my card.These pop ups are SCAMS.NOTHING is FREE.

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