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Smith Brothers Appliance Repair Complaint - Smith Brothers Appliance Repair - DO NOT USE - Appliance Repair
Complaint
ORANGE, CALIFORNIA -- Some one named Tony came out to my house to look at an outside BBQ refrigerator and a Beverage Air Ket-orator. On the phone they quoted me $60 to come out and give me an estimate however they charged me $80 just for the estimate. Tony proceeded to tell me that the compressor on my Keg-orator was out and that it would cost $1385.00 to fix and my little fridge had a freon leak and it would cost $399.00 just to find the leak - and that does not include the repair.
Now - a brand new Beverage Air Keg Refrigerator costs $1600. Why in the world would I pay $1385 to fix something that I could buy brand new for just a little over $200 more. Also I found out that the cost price for this particular compressor is only $165. Boy did they mark that part up by like 1000%. On top of that, I had two other companies come out and give me an estimate for repair because this $1385 quote just didn't seem right. Both companies quoted about $950 for the reapair of the keg-orator. Smith Bros. totally tried to pull a fast one on me and then when I called to complain, they just said they would talk to the technician and see if they can get them to repair it for the same as the other prices quoted to me. Quite frankly, I don't trust them and I think they are trying to take advantage of customers thinking that they don't know any better. Take my advice (it cost me $80) DON'T USE THEM - THEY ARE CROOKS!
Now - a brand new Beverage Air Keg Refrigerator costs $1600. Why in the world would I pay $1385 to fix something that I could buy brand new for just a little over $200 more. Also I found out that the cost price for this particular compressor is only $165. Boy did they mark that part up by like 1000%. On top of that, I had two other companies come out and give me an estimate for repair because this $1385 quote just didn't seem right. Both companies quoted about $950 for the reapair of the keg-orator. Smith Bros. totally tried to pull a fast one on me and then when I called to complain, they just said they would talk to the technician and see if they can get them to repair it for the same as the other prices quoted to me. Quite frankly, I don't trust them and I think they are trying to take advantage of customers thinking that they don't know any better. Take my advice (it cost me $80) DON'T USE THEM - THEY ARE CROOKS!
Comments:
Posted by Helpful on 2010-07-16:
It does sound as if there is a lot more to fixing the appliance than the part alone. All quotes involved are considerably more than the $165 you claim the part costs.
I would also suggest the $80 wasn't for nothing. It gave you the information as to what was wrong with the appliance.
Best of luck.
I would also suggest the $80 wasn't for nothing. It gave you the information as to what was wrong with the appliance.
Best of luck.
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