Jack In The Box Complaint - Unsanitary food handling
INLAND EMPIRE, CALIFORNIA -- The following applies to the Jack In The Box restaurants in Chino, CA (Walnut and Central) and Riverside, CA (Riverside and Central):
Diners should be aware that these two restaurants use unsafe and unsanitary food handling practices. In both restaurants, I observed employees scratching/picking noses/ears/teeth/butts (I kid you not) and then handling the prepared/unprepared foods immediately after without washing or even gloving hands. Likewise I observed at least one employee from each restaurant not washing their hands after toileting (no water flow heard, they didn't even flush). Employees were observed picking up trash from floor, cleaning surfaces or the floor, etc. and then moving immediately to handling prepared/unprepared foods without washing hands or even putting on gloves. At the Chino location, I observed an employee serve food that had been dropped on the floor to a drive-thru customer.
In the case of both stores, I made immediate contact with the managers to discuss my observations. I then asked if the manager or at least one employee had any training in food handling (with subsequent certifications). I was told they are exempt, and as such did not. Both managers acknowledge the practices I observed were wrong, and that they would correct it immediately. I informed them I would return in one week to see for myself. Needless to say, I did not eat the food that day.
One week later, I observed the same unsafe and unsanitary practices. This time I was wearing my work uniform, which made clear I was now officially on duty and had the authority to conduct a complete inspection to find violations. You would think this would prevent most if not all of the violations I had observed a week earlier.
It didn't. In fact, it was worse.
In one case, my drink had a cigarette butt and two empty creamer containers in it, near the bottom. Thanks God I was pouring it out instead of drinking it when I made the discovery.
I again confronted the managers, and was told the behavior would be corrected. It wasn't. Hence the reason I am posting a health warning.