Travelocity Complaint - NO help & NO customer service
My friend and I recently traveled from LaGuardia airport to Las Vegas. We arrived at LaGuardia to find out that our flight to Milwaukee would be delayed and that we would miss our connection flight to Las Vegas; we wouldn't be able to leave Milwaukee until the next day. We both had to be at work the next day so we had to cancel our flight and book through another airlines ourselves. We talked to our first airline (the one we booked through Travelocity) about a refund. They told us we needed to contact Travelocity because they can't issue a refund. I called Travelocity and spoke with someone who put me on hold to verify the flight delay with the airlines. When he came back on the phone he told me that Travelocity can't issue refunds, we have to go through the airlines who can either refund us or give us another flight. I'm not sure why he had to verify the delay with the airlines if he knew he couldn't give me a refund anyways, but okay. So I call the airlines 1-800 number. They tell me again that I need to speak to Travelocity. I call Travelocity again only to have to repeat my story 3x and then the same thing happened. I was on hold to "verify" with the airlines what happened and so I contacted the airlines customer relations number. I finally received help and was told that the airlines don't receive anything but our names and flights from Travelocity and that the tickets are paid for by Travelocity so they cannot refund me. But, they authorized a refund and I just needed to speak to a supervisor at Travelocity and give them a number I was given to authorize the return from the airlines. So, I came home and immediately called Travelocity. I immediately asked for a supervisor and the girl on the phone insisted that I had already called them and they told me multiple times I could not get a refund. I tried to explain to her that I had finally gotten approval and had talked to the airlines and she would not listen and I had to ask for her supervisor repeatedly until she finally took my phone number in case we got disconnected and put me on hold. The supervisor came on and told me I would have to be on hold for another 10 to we got disconnected and he called 20 minutes later. He said we are able to get a refund but that I won't get it for another 6 to 8 weeks so we'll see how that will turn out. I'm more upset with the run around that I received from Travelocity and that they are no help to you at all. Had I not spoken with a helpful person from my airline I would have gotten no where with Travelocity. This is the second time I have had problems with them and will not be using them in the future. The customer service is non-existent and they keep you going in circles and I never seem to get the full story.