Ashley Furniture Complaint - This company does not care
PASADENA, TEXAS -- On March 30th I open a layaway account for a sofa with a down payment of $130.00. Then I added a queen bed with the layaway on April 20th. On June 7th, one of their associates called me to let me know that the layaway is on the end of its term so I have to pay off all the remaining balance. So I did that on my debit card. Diana who took my payment said that both items should be ready and she will let me know by about June 15th. I waited and waited weeks have gone by I called several numbers and associates and no one could tell me specifically what was going on with this order. In fact the first time I called them after the final payment, they didn't even know that I am still waiting for these orders in other words THEY FORGOT ME. So mainly that's what I've been doing in June and part of July to figure out if I'm still going to get my order. What frustrating was every time I called, someone will finally answer the phone in this pasadena location and they will always tell me they will get to the bottom of this problem and they will never call back. They will also will give me a date for that order to be ready but I will just never get a call back after it has expired. Then I will make a call and get run-around. One of them, identified herself as the head of the Customer Service, she never called me back. Then on July 10 or 11, I called their pasadena location again and another person (whom I can't identify her name) said that she will call me back and get to the bottom of this problem and I asked her if she is the manager she said no but she sounded of great authority to take care of it so I waited for her to call me and she didn't. I called the warehouse, sugarland location their customer service, pasadena location, everybody so I got tired and felt giving up. July 13th I went drove to pasadena location and will try to get a refund. They gave me a refund slip but I haven't seen any credit on my debit card back yet and a check I supposed to get on the mail. I should have review this site first before going there. I am writing BBB first and see what happens.