Game Stop Complaint - Pre Sale Ripoff - Spiderman Shattered Dimensions
DOUGLASVILLE, GEORGIA -- My 9 year old grandson loves video games and I regularlly buy them for him exclusively at Game Stop. He wants the new Spiderman game really badly. I told him that we would do a pre sale reservation for it, as he would have to earn the part of the money that he did not have. He took his last $30.00 from his Christmas money and made his first payment. After that, I made a 15.00, then went by to make the final payment, as he had worked very hard to earn the money. To my shock, their records showed the 30.00 payment that he made to be only 15.00! I was there, I know what happened. I know what he paid them. Where the extra 15.00 went I can't tell you. I had my receipt for the only the 15.00 payment that I had made. The clerk offered little more than, "well, I'm sorry!" It is my opinion that they just took money from a 9 year old child! After a few ugly words, I told him to just give my money back, which he happily did to get me out of there! It will not be a problem in the future. I can get his games elsewhere and don't need GameStop. I won't be back!