United Express Complaint - 3-Hour Delay and Missing Luggage
ELK GROVE TOWNSHIP, ILLINOIS -- My United plane fare from Roanoke, VA, to San Francisco, CA, cost in excess of $700.00 round trip. The United Express flight from Roanoke was delayed 3 hours (told maintenance problems in plane coming from Wash., DC.). It finally arrived, picked up passengers, flew out of Roanoke, and arrived in DC where it sat on the tarmac until disembarking about 5 minutes before my connecting flight (United Airlines) took off to San Francisco. Needless to say the next flight (around 7:00 p. m.) was totally booked, so I had to book a later flight which would arrive in San Francisco around 12:30 a. m., 4 hours after originally scheduled. This was a total delay for me of 7 HOURS! Knowing I would not have a ride from the airport at 12:30 in the moring, I asked a counter ticket agent if they would provide transportation to my hotel in San Francisco and was first told a flat "NO". When asked why not since it was the airlines fault, I was told to check after getting into San Francisco. Since this would be too late to check on, I had to make other arrangements. And, of course, my luggage left on the 7:00 P.M. flight to San Francisco. Luckily, it was waiting on me when I arrived at 12:30 A.M.
My return trip from San Franciso to Chicago (United Airlines) was pretty much on time; however, my United Express flight from Chicago to Roanoke was delayed an hour (another delay) and arrived in Roanoke around 11:30 P.M. instead of 10:30 P.M. as scheduled. In addition, after a long walk to Concourse B22A to catch the flight out of Chicago, it was announced that the flight had been changed to leave out of Concourse F, another long walk. Of course, my luggage did not make it out of Chicago because of the change and was not delivered to my home until 3:00 P.M. the next day even though it was scheduled to arrive on the 10:30 A.M. flight from
The only reason I flew United was to connect with another couple who were also flying United and would arrive in San Francisco 15 minutes before my flight was due. This way, I could ride with them to my hotel; and, as you can see this did not happen. Would I ever fly United again? Maybe...WHEN PIGS FLY!