Bank of America Complaint - Another Making Homes "Unaffordable" Complaint
SUNRISE, FLORIDA -- I, like many other reviewers, have been given the run around by Bank of America. I too applied for the Making Homes Affordable program after having lost my job. After several months of waiting to receive my paperwork, I turned in all the documents they requested. Months later I received a piece of mail from BoA saying that they are still waiting for me to submit my paperwork. I knew there had to be some mistake. But after making a dozen or so fruitless phone calls to various departments AND third-party companies (some of which I had never heard of), I appallingly realized this wasn't a mistake. It was a scam. The phone number on the mail correspondence they sent was to a company I'd never heard of before. They were supposedly the company that is supposed to handle the paperwork. They had no information about me whatsoever and claimed they did not have my paperwork. I was told to call BoA again so that's what I did. BoA said they didn't have my paperwork and that I need to call another #. The # they gave me was to the third party company I'd already called (only it was a different # than what was listed on the mail document). I went back and forth with both BoA and the other company for HOURS to no avail. It's been weeks and I still don't know who has my paperwork.
Not only that, about a year or two ago I received a notice that my home had been rezoned for flooding and would now require flood insurance. I was not in a flood zone when I purchased my home. But I went along with it and purchased flood insurance. A mth ago, BoA sent me a notice that I needed to increase my flood insurance. I called my insurance agent and was told that I am not in a flood zone and have never been. They even did additional research just to be sure. Called BoA with this information. They are claiming that my property is in the highest tier flood zone. How the heck can my home go from not being in a flood zone at all, to suddenly being in the "highest tier?" My property had survived Hurricanes Rita & Ike with no high water on my street at all, but I'm in the highest tier? Bull. Bank of America is crooked.
Make note, I have been a customer with this bank BEFORE they were BoA; back when it was NationsBank. I have several accounts with them and I've been a good customer ( i.e. no overdrafts, no late payments, etc) so why doesn't that count for anything? Something needs to be done about this bank. I'm planning to take all my money out and go to one of the "lesser evil" financial institutions - if there is such a thing.
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