The Great Indoors Burbank Complaint - Unreliable, Unbelievable Bad Service & do not stand behind their merchandise
1301 N. VICTORY PLACE, BURBANK, CALIFORNIA -- My husband and I purchased a top of the line LG washer and dryer about a year ago and have had nothing but trouble. First, the Great Indoors could not figure out how to install the machines. It took 3 tries. That was about a year or year and a half ago. 3 months ago, the dryer literally caught on fire. The repair tech told us it had been improperly installed. A few more minutes and the house would have blown up. Great Indoors tried several times to fix it; it still doesn't dry. After weeks of wrangling they've agreed to pay for ONLY HALF THE PRICE of a new one.
3 1/2 weeks ago, the washer broke and started to flood the house. And again we're stuck with Great Indoors inferior warranty service. The repairman ordered parts which were supposed to be sent fed-ex. They were not. We had to wait two weeks. Then it turned out that they were the wrong parts. After spending hours and hours, day after day on the phone, my husband found the manager of the store. Meanwhile, after spending at least $2000 on top of the line appliances, we gave up and went to a laundromat. Only after badgering the manager and threatening a lawsuit did we persuade Great Indoors to give us a washing machine loaner for the weekend. But they refuse to replace the washer and dryer as they should.
The company has no integrity and inferior service. Their word means nothing. We were about to purchase appliances for a brand new kitchen remodel for two houses, ours and my mothers. I guess we'll have to purchase elsewhere.
But even then, I'm so steamed that I may seek recourse in court.