Liberty Medical Clinic Complaint - Doctor's Staff Refuses to Send Paperwork for Disability Claim
LIBERTY, MISSOURI -- Recently my girlfriend was treated by her doctor for severe anxiety. He indicated to her that she was not to go back to work until after consulting with a specialist. The FMLA paperwork was sent to his office and properly processed. After this, my girlfriend's company requested further documentation to process her short-term disability request. Without this further documentation, she would not be paid for any of the time off that the doctor recommended.
The request for further information arrived at Liberty Medical Clinic on Thursday. My friend spoke with her company on that day to find out exactly what was required of Liberty Medical Clinic and discovered that they were simply requesting a copy of the doctor's notes that were already in her flie to be faxed to the company. The release for information had already been signed. All the nurse or office staff needed to do is make the copies and send the fax.
The office staff did not do this on Thursday, so on Friday afternoon, my girlfriend called to find out what needed to be done and was given an abrupt and rude response from a substitute nurse. On Monday, the same thing happened when she called once more. On Tuesday, upon recommendation by other medical personel, she called to speak with the office manager, who hung up on her while she was requesting the information. She called back only to be hung up on multiple times. As I am a social worker, I offered to call the office and find out what could be done. The office had already been advised that if the paperwork was not faxed by that afternoon, my friend would not be paid for her short-term disabiity.
I called and introduced myself only to be hung up on. Figuring this was a mistake, I called again. Not only did the office staff hang up on me multiple times, they were downright rude to me also.
Today, after this mistreatment by the clinic's staff, my friend received a registered letter, with the signature of only the office manager, not her doctor, indicating that she has been dropped from the care of a doctor whom she has been seeing (and paying) for years. Not only that, but my friend also has not received any pay for the time that she has been out of work because of the negligence of Liberty Medical Clinic.