KZ RV Complaint - Electrical slide motor
During the warranty period one of my slide motors failed and after attempts at a dealer with no success I went about 800 miles out of my way, all at my cost to the factory in Indiana. The motor was replaced and as it was on warranty I did not pay much attention as to why it failed.
17 months later it failed again. The Fifth wheel was now close to 1 year out of its 2 year warranty.
I then took off the motor for inspection, and found out that it was all corroded and rusted. The small springs for the brushes had disintigrated.
These slide motors are mounted directly behind the tires. When driving on wet pavement they are being blasted with rain water. There is a rubber sleeve that goes about 1/2 way on the motor, but because the 12 volt wires come out the end there is a gap for water to get in. It is my opinion that there is nothing at all wrong with the motor, but is a poor design installation by KZ. I have caulked/taped around the rubber sleeve, and put a deflector shield between the tires and motor. I think it shall greatly increase the life of the motors. These motors are expensive, and lasting only 18 months or so is a joke. I advised KZ of the problem and I thought they would be happy that I brought this problem to their attention. I also requested a new motor and that I would be willing to meet them half way on cost. I got a flat out rejection.
For about a lousy $200.00 they could make me a happy cutomer and praise their product to all RVers I meet. They chose not to. Please beware of KZ. They would trip over a dollar to save a nickle.