Expedia.com Complaint - Horrible Experience - Hotel Reservation
I booked a double non smoking room through Expedia when I arrived at the hotel at about 8:30pm they checked me in and when I walked into the room I realized I was in a smoking room. I called to the front desk and they said they had overbooked and they had no more non smoking rooms and she offered me a non smoking king with a roll away bed. I immediately called Expedia to notify them of the problem only to be placed on and off hold for almost two hours. Then I finally got a lady who said she would rebook us into a hotel that's close by and there would be no extra charge and to hold again while she called the hotel and book the room only for me to be disconnected. I waited because they asked me for my phone number so they could contact me only for no one to call me back. So I called only to be placed on hold another thirty minutes and I had to explain the situation all over again and be transferred again and the rudest lady jumps on the phone and says why are you calling we called the hotel your already checked in we have no record of anyone saying they will rebook you so we can't help you I was trying to explain to the lady and she hung up on me. I called again and now its midnight I sitting in a restaurant with my husband and two children because we were hoping to get into another hotel that could accommodate us only for me to call and ask for the supervisor who gets on the phone and say I can't help you because it is after midnight and we can't go back to any reservation once the day has changed she did offer my money back that I had paid Expedia and said you will be responsible for paying the hotel if you stay so basically they did nothing. So my family of four are all sleeping in a king size bed together for the night because they couldn't do their jobs I WILL NEVER BOOK THROUGH EXPEDIA AGAIN. ANYONE LOOKING TO BOOK THROUGH THEM BEWARE IF SOMETHING GOES WRONG YOUR SCREWED!!!!!!!!!!!!!!