LA Fitness Informative - Nice Gym...for Sheep
Ok, I did not start the morning ready for a rant, but that changed after spending 30 minutes trying to contact someone with authority at LA Fitness.
I'll cut to the chase, LA Fitness appears to have a customer service model that limits your access to management and actively resists customer access to upper management. At LA Fitness, management does not want to hear your complaints or suggestions. This can be very frustrating when there is a clueless person at the front desk and an apathetic manager somewhere in the shadows.
The manager at my gym likes the way he runs things. You can see it in his eyes when you make a suggestion about the facilities. He just does care what you think. That is, unless you are one of his hard-core body builder buddies. Several of us at the gym have asked about possible class schedule modifications, cleaning certain equipment better, and other minor requests for consideration. All we get is a glazed over stare.
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