Spirit Airlines Complaint - Another cancellation
On July 3rd, I had scheduled my vacation with my family to go to Panama (Canal). Now I had never flown on Spirit Airlines before this trip, my wife and other family members had flown numerous times to this destination and back. On this faithful day, we were in route to Orlando Fl, to catch our first flight from Orlando to Fort Lauderdale Fl. It was about 3pm when I received a phone call from a peron from Spirit. Now, I've dealt with numerous companies over the years and I know a lot of them now outsource their customer service help to overseas locations, and well, it seems so has Spirit. It took me almost 45 minutes to decipher what the person was trying to tell me. Basically, he was calling to inform me that my flight from Orlando to Fort Lauderdale had been delayed. He gave me 2 options to start with. To reschedule the flight until the next day, or cancel it completely. I informed him we were already traveling from Valdosta, Ga. and were already on the way to Orlando. So, after a bit of arguing, he gave me a 3rd option, that he could schedule me on another airline so I could attempt to make my connecting flight from Miami to Panama. The problem though was the new flight was earlier than what we had initially planned, thankfully, we had left early, planning on searching for a low cost parking situation. We arrived with only a few minutes to spare, parked in a high cost parking area, but we made it through security and to our flight on Southwest Airlines. We get to Fort Lauderdale, and have we have quite a wait for our connecting flight. We have arrived at the terminial with several hours to wait. Finally, the time arrives and, the flight is delayed. (twice in one day???) The time comes and goes, when I notice everyone packing up their belongings and going further into the terminal. I checked and they have changed the gate the flight is going out through. We move with the rest. Finally, they start boarding the flight they get through a couple of the zones, of course, ours was next, when all of a sudden, there is an announcement and we are told that they were going to stop the boarding process. It seems the Pilot hadn't arrived. They waited for over an hour before they finally cancelled the flight, and had to go back to the check in where we were given vouchers for hotels, meals, and for airline tickets on American Airlines. So, we get our bags, and go wait for the hotel bus. It arrived and we are taken to our hotel. When we arrived at the hotel, I looked at what we were given and I noticed that our ticket was for a flight only a few hours away. We'd barely get 4 hours of sleep before we had to head to Miami International Airport. Another thing I found out was that all the rest of the people on the flight were given a voucher for all the same things we were, with one exception. We were not given a voucher for the Taxi. See, we were currently in Fort Lauderdale, and our AA flight was out of Miami. A $70 dollar taxi ride away. The rest of the passengers it seems were given this also. We were not. So, while at the hotel, I called Spirit. The poor guy I got on the line didn't deserve what I dished out, but, I had not just one flight, but two flights cancelled in the same day. Then top off the missing portion of the voucher. Well, I was eventually put on indefinet hold, so I hung up and got 3 hours of sleep. We took advantage of the free breakfast, and I don't know why they gave us all vouchers for free lunch, because our flight was at lunch time. Anyway, our AA flight was uneventful, we arrived in Panama without a single problem. But, this is not the end of our story. I'm writing this from the Fort Lauderdale Airport where we have arrived after our flight back from Panama. When we arrived at the ticket counter in Panama to get our boarding passes, we were informed that the flight was delayed. This delay would be about an hour, but, it would mean we would not make our connecting flight in Fort Lauderdale to Orlando. So, here I am, waiting for the new flight, 6 hours later. Yes, that's right, I have had 2 flights cancelled, and now one delayed and been rescheduled for the forth. Well, let me add into this the crazy information I have been given. The poor guy that took my first tirade at Spirit kept going on about how I had to go back to Fort Lauderdale Spirit customer service desk to get the taxi voucher taken care of. So, I'm at the terminal, and find the customer service desk, and I go talk to the lady there, and she tells me that I have to call the corporate office to get the taxi cost taken care of. Yes, you read that right. Catch 22. Corporate say I have to get the voucher taken care of at the issuing office, and the issuing office says they can't reinburse me, it has to come from the Corporate office. They supposedly put in a note so the corporate office will reinburse us. I won't hold my breath! I have never flown Spirit Airlines before this trip, and until today, I hadn't ever flown Spirit Airlines (I flew Southwest and the American to get to Panama). I will "NEVER" fly them again. This has been the most disappointing travel I have ever made. My actual time in Panama was a blast, althought cut short by a day, because some Spirit Airlines pilot decided to take an extra day off.
More Reviews on Spirit Airlines: