General Motors Complaint - 2002 gm transmission problem (sun shell)
SALEM, NEW HAMPSHIRE -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
To Whom It May Concern;
I bought a vehicle at Dobles Chevrolet in Manchester. It was a new 2002 Chevy Silverado. It was my husbands dream to own a new truck. He chose an American made vehicle against many friends recommendations. He needed a reliable truck because, at the time, he was traveling to Boston everyday. Now the problem, 2 days after Christmas 2004 he tried to back out of our driveway and the reverse did not work. He called his childhood
friend who has maintained our vehicles for about 8 years and he sent him to the best transmission man in the area. In the meantime, we contacted Dobles who gave us the customer service number to GM. GM customer service spokesperson said we should be having it repaired at a dealership. At that point the transmission had already been taken apart at the shop. We opted to go with the reputable transmission shop. The owner of the shop was a GM transmission engineer for years before opening this shop with his son. He said that GM transmissions are infamous for their transmission failures and that GM refuses to recall them. The sunshell (alias the beast, I now find out from looking on line with many other people with the same problem) had been made of cheap metal and eventually shatters. GM finally made the part out of steel in models starting in 2003. Low and behold, no more problems. My mechanic tells me that even if I had driven in and out of Boston in reverse everyday till then, that transmission should not have failed. Yet, Dobles nor GM will stand behind their product. We are a very hard working family, who lives paycheck to paycheck. I realize I am only Cindy Cleary from Salem, N.H.,but someone has to care about hard working families who just want to be treated fairly and have the right thing done. My husband took great care in that truck for 2 and 1/2 years. He had his oil changed every 3000 miles like clockwork and only let me drive it on occasion. The truck has a tow package on it, but has NEVER towed anything. Please help us. My husband lost hours he did not get paid for. The $2500 the transmission cost is on my credit card and we will be paying it for a very long time. If you look into this as I did, you will see I am not alone. Just because GM is a large corporation, someone, somewhere should be able to help us. We have the itemized bill, all the parts all the information you will need. The GM customer service rep (Adrian Baxter) told me $2500 was a lot of money to be asking for. Maybe for people like me but for GM?
As a resolution, I would like the following:
Well, ideally the transmission should be recalled. I would like GM to do the right thing for all consumers who had these problems. For myself, the $2500 that is collecting interest on my credit card. I should not have to put one dime into transmission repair. I will even forget about the 1 and 1/2 days of work my husband lost.
Please contact me if you need more details regarding this incident.