Napleton Nissan Kia - Blue Heron Blvd, FL Complaint - Poor Customer Service
RIVIERA BEACH, FLORIDA -- BEWARE!!! DO NOT BUY a vehicle from Napleton Nissan Kia located at 3870 Blue Heron Boulevard in West Palm Beach, Florida. My husband and I had the most horrendous experience at this dealership. We worked with a salesperson who was pretty nice. Everything went well. That was, until we had to deal with the financing department. We were greeted by a woman from the finance office who ushered us into her office. She began to “explain” to us the financing that she secured for the vehicle we were about to purchase. She commenced to rattle off numbers. At this point, I told her that I did not understand what the numbers were that she was referring to. My husband then asked her if we could see a buyer’s order sheet which detailed all of the dealer’s fees and prices associated with the sale of the vehicle. She objected and refused to give us the information stating that “this is not the way I do business.” My husband then insisted on seeing the list of charges connected with the vehicle we were about to purchase. Again, she refused and got up and told us that she would get her “finance manager” to come in and talk to us. After a few minutes, a “Mr. Jackson” (if this was his real name), the “finance manager” came in to speak with us. Whatever information he was given caused him agitation because he came into the office in a confrontational manner. I explained the situation to him at which time my husband asked again to see a buyer’s order. He then pulled out the order that my husband was asking for and proceeded to tell my husband that he was “yelling.” At this point, my husband told him that as the customer he was not being unreasonable. The “finance manager” then told my husband not to “let this tie and suit fool you.” At this point, I was alarmed at the threat. He then got up and said, “I want this guy out of MY dealership.” This guy probably doesn’t own anything and never will. “MY dealership.” Give me a break. I was very upset at the lack of respect that we received as customers. We left and went to a Marone Nissan dealership where we were treated with the respect and dignity a customer deserves. Not only that, but we got an even better deal on the vehicle we wanted. Needless to say, we would NEVER recommend this dealership. Rather, we will discourage people from going whenever we can.