Spirit Airlines Complaint - Do Not Allow This Airline To Stay In Business Another Day!
MIRAMAR, FLORIDA -- I booked two tickets leaving from Reagan (DC) on July 20, 2010 to Ft. Lauderdale, FL for my wife and me to visit my Grandmother. I found out early last week that new events at work would not allow us to make our flight in time. I called immediately to find out if we could simply take a later flight. It turned out the fare difference would not have been worth it (on top of the $110 x 2 service fees). I then simply requested a credit (not a refund) for future travel with Spirit. I was then told I'd have a whopping $6 credit after my service fees of $220 were deducted. Surely, the folks at their call center in India must not have heard me correctly. I just wanted a credit because I wanted to still fly with them, but would not be able to on this day. They wouldn't budge after 5 calls over this past week (they finally let me speak to a customer service manager today). They kept stating over and over that their policy did not allow a waiver of their ridiculous (I said ridiculous, not them) service fees. I emailed my complaint to the DOT (like that'll help - well I felt a little better anyway) and I guess that's all I can do.
Meanwhile, I had a nice credit with USAirways that fit well into my wife's and my plans to go to FL.
One more thing - I got my credit up to $26 with Spirit after I went on-line to cancel. Woo Hoo, saved me a whopping $20 out of the $220 service fee.
Here's the standard reply from Spirit to my complaint (got to love the generic compassion, as I feel so much better now):
Dear Mr. XXXX,
Thank you for your correspondence with Spirit Airlines. We welcome an opportunity to assist our valued customers whenever possible.
Please note that Spirit Airlines offers our customers the option to purchase a refundable ticket so changes can be made to their reservation without penalty. Unfortunately a non-refundable ticket was purchased and any modification of your reservation will result in a service fee and fare difference. Unfortunately I am unable to offer you a full credit of your reservation.
Thank you for contacting Spirit Airlines. We strive to provide you the best service coupled with the lowest fares possible.
Corporate Consumer Relations