Don's Bobcat Skidsteer Work Complaint - Bobcat / Skidsteer Nightmare
DENVER, COLORADO -- I am leaving this review because I feel that I have been treated terribly, and I wanted to have at least some manner of recourse. I found Don (company ph#: (303)337-1089 from his online listing for Bobcat work in the Denver area. I needed someone to level the dirt in my small back yard in preparation for sod, as well as remove the pallets of sod from the flatbed truck I was going to rent. After speaking with Don, he seemed very nice and professional --so I scheduled him for a half day of work -- 8am-12noon. Don then called my cell phone to confirm the night before the work was to be done.
On the day we had scheduled, I left my house very early to pick up the sod. I explained to Don the night before that Pioneer Sand does not open until 8am --so I would be back as soon as I picked everything up with my Home Depot rental truck -- and in the mean time he could start on leveling the ground. Don arrived at about 7:50 --and spoke to my wife about warming up his vehicle in order to get started.
As it turned out, Pioneer Sand screwed up, and did not have my sod ready. They redirected me to another of their facilities -- and I did not return to my house until 9:30 am due to this delay. Upon my return, I learned that Don had left --stating that he was not able to get in between my fence posts with his Bobcat. I called him immediately, and explained that one of the posts is attached via a bracket, and is very easily removed. I explained that I had a truck load of fresh sod -and that I really needed him and his small Bobcat to prepare the ground and remove the sod from my rental truck. Don refused to return.
I went on to explain to Don that I scheduled him until 12noon --and it was only 9:30. I explained about the fence post -- and asked why he did not call my cell phone(or speak with my wife prior to leaving --as she would have called my cell phone) and I could have explained the post removal to him. Don stated that he spoke to the guy who was doing brick work on my house that day --and that was good enough. This very nice man that I had spoken to on the phone -- suddenly became a very cold, harsh, nasty guy -- who made no confusion about the fact that he was not coming back.
In order to get my Home Depot truck unloaded, and get the sod down as quick as possible on this very hot day -- I had to hire someone else quickly. The only person available on such short notice was someone with a huge Skidsteer -- resulting in my having to cut down a fence post (in addition to the one removed via the bracket) to facilitate his access. In addition, this person -- whose vehicle was far too big ended up smashing into a third fence post -- and he was not able to properly level the ground --as he could barely turn around in my small yard.
Once again --I am writing this because there is little else that I can do - and I really feel like I was screwed. It was a bit shocking to experience Don's (Ned Flander-esque) nice guy routine on the phone transition to the callous man who left my house 2 and a half hours earlier than we had scheduled --without as much as a call to let me know what was going on or work out a solution. This day was an absolute nightmare because of this --and concluded in not having the excavation work completed properly --as well as (2) of my fence posts destroyed (replacement posts had to go into a concrete ground).
In summary, my experience with Don was absolutely horrible!!!!!!!! Buyer Beware!!!!!!