I purchased a 3 year warranty back in July of 2007 (NO, I NEVER GOT MY GIFT CARD EITHER). In 2008 I had my need for service. I contacted NHP and was told that my warranty had expired (after less than 1 year). After an extremely long conversation with numerous representatives, supervisors, and a manager, it was eventually straightened out that I did in fact have another 2 years on the warrant. However...they still refused service. It was a while ago, so I don't remember the exact details of the issue, but in any case I chalked it up to misfortune and paid for the repairs myself. Now, I am approaching the end of the warranty (the apparently IMAGINARY protection I paid for) and I found out about a month ago, when my appliances started dying, that the customer service number listed on my warranty documents are no longer in service, their website no longer exists, and I am basically S. O.L.
The best part, is that now I am trying to sell my home and will have to replace appliances that I THOUGHT I had coverage for.