Townview Motel Mt Isa Complaint - Ripping Off Tourist By Increasing Confirmed Rate
MT ISA QUEENSLAND -- I booked 5 rooms with them for 4-5 August 2010 at the quoted rate of $148 dbl per night. They debited my credit card $500 deposit on 16th December 2009 when the booking was initially made. I have email confirmation of this and the rate quoted.
I rang and spoke to Leila on 8th February 2010 (have phone records) to cancel 1 room and add an extra night (Thurs 5/8) to the other 4 rooms. At first she said I had not paid the deposit and it wasn't until I located my credit card statement and sent a copy showing their company name that she managed to find it on her system!! I was assured that the rooms we were booking were queen rooms and everything was good.
As we were travelling 5000km (via Darwin) to get there I did not want any problems with the accommodation, so I again rang Leila on the 18/6/10 to reconfirm that everything was fine with our booking.
I received a text message from her on Sunday (18/7/10)night to pay deposit. I contacted her straight away to see what was going on. Leila informed me that she no longer had our accommodation available at the original quoted rate, as it was coming up to the Rodeo weekend and she wanted more money per room.
However if we wanted to pay more, then she could find us a room??? She was an extremely rude Asian woman who called me sneaky in booking the extra night accom, which I had booked way back in February. How on earth could I of been sneaky? All I did was ring her to let her know that one couple was not coming and to cancel 1 room and book an extra night accom for the other 4 rooms. Leila is a very rude person and I think I know who has been the sneaky one, increasing the price at the last moment when all the town was booked out.
How could our accommodation not be available when I had paid them the $500 deposit in December and reconfirmed with her only 4 weeks ago?
Why did Leila tell me she could accommodate us if we paid the extra money? Leila then proceeded to tell me that she wanted to put 4 people into the single room and charge us $360 a night. If this is not blatantly ripping people off then I don't know what is! Leila knew that there was limited accommodation available at that late date and we would have no option but to take her offer. At no time during our conversation could I get a straight answer out of her as to what had become of the rooms I had confirmed.
To top it off when I asked for the deposit back she went and debited my card another $500!! Leila's attitude would certainly put people off coming out to Mt Isa. She are doing nothing more than blatantly ripping people off.