Air Canada Complaint - Poor Customer Relations
My daughter flew out of Grande Prairie AB today via Air Canada & its local connector Jazz Air. When she went to check in the check in person, who wasn't wearing a name tag, told her her bag was a bit over weight. She made my daughter open her suitcase at the check in counter, with every one in line watching, and made her take out a light grey hoodie jacket. When my daughter asked her why she was making my daughter do this, the reply was, " I'm trying to save you some money damn it!" My daughter took the hoodie out and put it in her carry on. This removal of a 1 pound item made her baggage suitable to go on now. After my daughter got her boarding passes, she found that she only had 2instead of 3. She got back in line and when she finally ended up at the check in was told " You have to get that in San Fransisco", and then told my daughter to move on so she could help another customer. My daughter made her flights, with United in Edmonton getting her her pass that was missing. My wife phoned Air Canada and related what happened. The Air Canada representative told us to make a complaint, because this kind of customer service wasn't appropriate. The representative on the phone and the people at United in Edmonton were more helpful and explained what was happening better then was done here in Grande Prairie. I think the next time we fly to the US we'll drive to Edmonton, park the vehicle at the Park & Ride and fly from there rather then from here, or else fly Westjet.
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