BUFFALO GROVE, ILLINOIS -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I ordered Dish Network services and was referred by them to Allsat, Inc, for installation. I was initially told that it will work fine with my TIVO. First my receivers did not work correctly and would loose signal overnight. Than after long and painful talks with their Tech support I was finally told that no, it is not compatible with TIVO. Since I was told that I have 4 days grace period, I cancelled it on 4th day. Never mind that I lost a lot of time and had to pay separate contractor to come and take down the dish, since Dish network does not collect its equipment but requires you to take it down yourself or pay for it. Month later I get bill from Allstat on Jan 20th that I have to pay by Jan 25 $295 cancellation fee or they will send to collection. I looked all over the contract and did not find grace period mentioned anywhere, but they insist that it is 3 days now and they have it in their policy, but this information is only available to them. I asked Mr. Scott to provide me with a last name, but he refuses and strongly objects to recording our conversation. Dish Network tells me that they are not involved at all, but they were also informing me about 4 days grace period. I can only assume that it is the tactic to lure customer to take one extra day and make them pay cancellation fee. I could not believe that such company would do stuff like that, But I guess I am mistaken. Company website is www.allsat.com
As a resolution, I would like the following:
Ask the companies to provide clear statement for grace period and waive the fee which I acquired because of their misleading tactics
Please contact me if you need more details regarding this incident.