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Allsat, Inc Complaint - Complaint on AllSat, Inc
Complaint
BUFFALO GROVE, ILLINOIS -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I ordered Dish Network services and was referred by them to Allsat, Inc, for installation. I was initially told that it will work fine with my TIVO. First my receivers did not work correctly and would loose signal overnight. Than after long and painful talks with their Tech support I was finally told that no, it is not compatible with TIVO. Since I was told that I have 4 days grace period, I cancelled it on 4th day. Never mind that I lost a lot of time and had to pay separate contractor to come and take down the dish, since Dish network does not collect its equipment but requires you to take it down yourself or pay for it. Month later I get bill from Allstat on Jan 20th that I have to pay by Jan 25 $295 cancellation fee or they will send to collection. I looked all over the contract and did not find grace period mentioned anywhere, but they insist that it is 3 days now and they have it in their policy, but this information is only available to them. I asked Mr. Scott to provide me with a last name, but he refuses and strongly objects to recording our conversation. Dish Network tells me that they are not involved at all, but they were also informing me about 4 days grace period. I can only assume that it is the tactic to lure customer to take one extra day and make them pay cancellation fee. I could not believe that such company would do stuff like that, But I guess I am mistaken. Company website is www.allsat.com
As a resolution, I would like the following:
Ask the companies to provide clear statement for grace period and waive the fee which I acquired because of their misleading tactics
Please contact me if you need more details regarding this incident.
I ordered Dish Network services and was referred by them to Allsat, Inc, for installation. I was initially told that it will work fine with my TIVO. First my receivers did not work correctly and would loose signal overnight. Than after long and painful talks with their Tech support I was finally told that no, it is not compatible with TIVO. Since I was told that I have 4 days grace period, I cancelled it on 4th day. Never mind that I lost a lot of time and had to pay separate contractor to come and take down the dish, since Dish network does not collect its equipment but requires you to take it down yourself or pay for it. Month later I get bill from Allstat on Jan 20th that I have to pay by Jan 25 $295 cancellation fee or they will send to collection. I looked all over the contract and did not find grace period mentioned anywhere, but they insist that it is 3 days now and they have it in their policy, but this information is only available to them. I asked Mr. Scott to provide me with a last name, but he refuses and strongly objects to recording our conversation. Dish Network tells me that they are not involved at all, but they were also informing me about 4 days grace period. I can only assume that it is the tactic to lure customer to take one extra day and make them pay cancellation fee. I could not believe that such company would do stuff like that, But I guess I am mistaken. Company website is www.allsat.com
As a resolution, I would like the following:
Ask the companies to provide clear statement for grace period and waive the fee which I acquired because of their misleading tactics
Please contact me if you need more details regarding this incident.
Comments:
Posted by drafterd on 2006-02-03:
Read my current issue with allsat.
To Whom It May Concern:
My name is Ysidro Avila. I recently signed up for your all sat top 180 with dvr up grade for 3 tv’s for an initial 49.99 fee charged to my credit card. This package was a promotion which also included 3 months @ 42.99 for this service then 52.99 after the three months based on a 18 month contract. The install was scheduled for today Thursday February 2, 2006. I called and told my current sbc satellite provider to cancel service today since all sat was going to have service installed.
Today no on ever came to install this service, I called dish network 3 times and spent almost a total of 3 hours on my phone and cellular phone, then I was told to call all sat, which I did twice, being told the first time by Angel to call 1-888-699-0020 then go to option number 2. All that did was tell me I would get a refund. So I called back and spoke with a person named David I believe and then he said all I could do was write support@allsat.com to explain my problem.
So now after wasting approximately 3 hours of my day, and time writing this email, I still have no television service for my disabled mother and brother whom I take care of at home, no explanation for the cancellation which I did not request. I cannot believe the unprofessional service that I have seen today. I work in a professional environment, deal with multi million dollar companies and small dollar companies on a daily basis, we treat our customers with prompt and professional service. We do not tell them to call back or email, or send them on endless phone calls that waste there time. We get them to there destination and make sure there happy and that is why my company does so well. I don’t understand why your company which is dish network related has such horrible customer service and cannot fix something as easy as mistakenly cancelled service. I am really disappointed and am considering to disregard being an all sat dish network customer, because I have only had service for on week and didn’t even get my service installed and already have to deal with horrible service. So tell me how long does it take before a customer gets the service and quality care that they deserve?
I further more expect a fast solution to this mishap. I would like the service I was told I would get for the price I paid a full refund of my 49.99 or however much was charged and service to my television promptly. Considering you’re a multi million dollar dish network national related company I don’t think that is to big of a request. Please make me a happy customer and not an irritated one. A happy customer will get you more customers; an unhappy customer will cost you ten good ones…
To Whom It May Concern:
My name is Ysidro Avila. I recently signed up for your all sat top 180 with dvr up grade for 3 tv’s for an initial 49.99 fee charged to my credit card. This package was a promotion which also included 3 months @ 42.99 for this service then 52.99 after the three months based on a 18 month contract. The install was scheduled for today Thursday February 2, 2006. I called and told my current sbc satellite provider to cancel service today since all sat was going to have service installed.
Today no on ever came to install this service, I called dish network 3 times and spent almost a total of 3 hours on my phone and cellular phone, then I was told to call all sat, which I did twice, being told the first time by Angel to call 1-888-699-0020 then go to option number 2. All that did was tell me I would get a refund. So I called back and spoke with a person named David I believe and then he said all I could do was write support@allsat.com to explain my problem.
So now after wasting approximately 3 hours of my day, and time writing this email, I still have no television service for my disabled mother and brother whom I take care of at home, no explanation for the cancellation which I did not request. I cannot believe the unprofessional service that I have seen today. I work in a professional environment, deal with multi million dollar companies and small dollar companies on a daily basis, we treat our customers with prompt and professional service. We do not tell them to call back or email, or send them on endless phone calls that waste there time. We get them to there destination and make sure there happy and that is why my company does so well. I don’t understand why your company which is dish network related has such horrible customer service and cannot fix something as easy as mistakenly cancelled service. I am really disappointed and am considering to disregard being an all sat dish network customer, because I have only had service for on week and didn’t even get my service installed and already have to deal with horrible service. So tell me how long does it take before a customer gets the service and quality care that they deserve?
I further more expect a fast solution to this mishap. I would like the service I was told I would get for the price I paid a full refund of my 49.99 or however much was charged and service to my television promptly. Considering you’re a multi million dollar dish network national related company I don’t think that is to big of a request. Please make me a happy customer and not an irritated one. A happy customer will get you more customers; an unhappy customer will cost you ten good ones…
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