Honda Complaint - Honda doesn't care about consumers
TORRANCE, CA -- Was a loyal Honda customer until recently.
My Accord has 16000 miles on it. Brought it into Moon Honda for routine state and emissions inspection.
My surprise to find out needs nearly $500 of rear brake work. They informed me it is known issue but their hands are tied. The told me of the class action suit. After doing a little research on web finding out their 750000 accords with same issue and Honda refuses to do anything about it.
It is one thing to have a design engineering issue it is another thing to completely ignore the safety and satisfaction of your customers.
The class action will only cover a third of the cost of this repair which I guess I am looking at again every 16000 miles.
Moon Honda has also taken stance to do nothing for their customers. I think the least they could have done is to waive the labor charges.
I have had many Honda over the years and was always a loyal customer. I currently have 2 Honda leases when they are done in 6 months I will never buy another Honda after this poor customer treatment.
Has anyone looked into another class action suit about the mpg. Since this issue makes the rear brakes rub continually. It explains my poor gas mileage with this vehicle. I am sure the stated mpg does not account for the factory designed faulty rear brakes.
STAY AWAY FROM HONDA.